Privacy Policy

Scooter Bike Hub respects the privacy of our customers, website visitors, job applicants and other individuals who interact with our business.
This Privacy Policy explains the types of Personal Information we may collect, how that information is used and protected, and the choices available to you in relation to the information we hold.
Our handling of Personal Information is guided by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
Further information about the Australian Privacy Principles is available from the Office of the Australian Information Commissioner at https://www.oaic.gov.au.

1. Personal Information We May Collect

Personal Information generally means information or an opinion about an identified individual, or an individual who can reasonably be identified from that information.
Depending on how you interact with Scooter Bike Hub, the information we collect may include:
  • Your name
  • Residential, delivery or billing address
  • Email address
  • Telephone number
  • Facsimile number

2. How We Collect Information

Personal Information may be collected through a variety of channels, including:
  • Our websites
  • Email or written correspondence
  • Telephone or facsimile communications
  • Face-to-face interactions
  • Cookies and similar website technologies
  • Publicly available sources
  • Third parties where appropriate
Where it is reasonable and practical, we will generally collect Personal Information directly from the individual concerned.
If information is provided to us by a third party, we will take reasonable steps, where appropriate, to make you aware that we have received that information.
Please note that external websites linked from our website operate independently, and Scooter Bike Hub does not guarantee the privacy practices, content, or policies of third-party websites or authorised third parties.

3. Why We Collect and Use Personal Information

We collect Personal Information primarily so that we can operate our business and provide products, services and support to our customers.
Your information may be used for purposes including:
  • Providing and managing our services
  • Communicating with customers and clients
  • Responding to enquiries
  • Providing relevant business or service information
  • Marketing our products or services
We may also use or disclose Personal Information for a secondary purpose where that purpose is closely related to the original reason for collection and where such use or disclosure would reasonably be expected.
Where appropriate and reasonably possible, we will explain why particular information is being collected and how we intend to use it at or around the time of collection.

4. Marketing Communications

From time to time, we may use your Personal Information to send you marketing or promotional communications where permitted.
If you no longer wish to receive these communications, you may unsubscribe at any time by following the unsubscribe instructions provided or by contacting us in writing.

5. Sensitive Information

The Privacy Act recognises certain categories of information as sensitive information.
This can include information or opinions relating to matters such as:
  • Racial or ethnic origin
  • Political opinions or political association membership
  • Religious or philosophical beliefs
  • Trade union or professional association membership
  • Criminal history
  • Health information
Scooter Bike Hub does not generally need to collect sensitive information as part of ordinary customer transactions.
However, limited sensitive information may be collected in specific circumstances, such as during a job application process, where the information is relevant and you have provided consent for us to collect it.

6. When Personal Information May Be Shared

We do not disclose Personal Information unnecessarily.
Your Personal Information may be disclosed in circumstances including:
  • Where you have consented to the disclosure
  • Where disclosure is required or authorised by Australian law

7. Protecting Your Information

We take reasonable steps to store Personal Information securely and to protect it against:
  • Misuse
  • Loss
  • Unauthorised access
  • Unauthorised modification
  • Unauthorised disclosure
Our security measures are intended to reflect the nature of the information held and the way in which it is stored and used.

8. Information We No Longer Require

We do not intend to retain Personal Information indefinitely where there is no ongoing business or legal reason to keep it.
When Personal Information is no longer required for the purpose for which it was collected, we will take reasonable steps to securely destroy the information or permanently de-identify it.

9. Accessing the Personal Information We Hold

You may request access to Personal Information held by Scooter Bike Hub, subject to any exceptions that apply under Australian privacy law.
Requests for access should be made to us in writing.
We do not charge a fee simply for making an access request. However, in some circumstances, a reasonable administrative fee may apply where we are required to prepare and provide copies of information.
Before releasing Personal Information, we may ask you to provide suitable identification so that we can verify your identity and protect your information from unauthorised access.

10. Correcting or Updating Your Information

We aim to keep the Personal Information we hold accurate, complete and current.
If you become aware that information held by us is incorrect, incomplete or no longer up to date, please contact us as soon as reasonably possible.
We will take reasonable steps to review and update our records where necessary so that the information we rely on remains accurate.

11. Updates to This Privacy Policy

We may review or amend this Privacy Policy from time to time to reflect changes in our business practices, systems, or legal obligations.
The current version of this Privacy Policy will be made available through our website.

12. Privacy Questions and Complaints

If you have a question about this Privacy Policy, would like to request access to your Personal Information, or wish to raise a privacy-related concern or complaint, please contact our Customer Service team.
Email: customerservice@scooterbikehub.com.au