Warranty Policy

Scooter Bike Hub stands behind the quality of the products we supply and provides warranty protection to support customers after purchase.
All product categories include a standard 12-month warranty. For selected eligible products, customers may also purchase an Extended Warranty Plan, allowing total warranty coverage of up to 5 years depending on the product and the plan selected.
The sections below explain what is covered, what is excluded, how extended warranty options work, and how to make a claim.

1. Standard Warranty Coverage

The standard Scooter Bike Hub warranty covers eligible defects that arise from the original manufacture of the product.
Depending on the nature of the issue, covered faults may include:
  • Defects in materials or workmanship
  • Structural failure, including broken frames or welded joints
  • Electrical or mechanical component failure caused by a defect
  • Unexpected deterioration of materials that is not attributable to normal wear and tear
The standard warranty period is 12 months unless a different warranty period is specifically stated for the relevant product.

2. What Is Not Covered

Warranty protection is intended to cover genuine product defects. It does not cover damage or deterioration caused by ordinary use, external factors, misuse, or unauthorised changes.
Examples of matters that are generally excluded include:
  • Normal wear and tear: including scratches, minor dents, fading, discolouration, or gradual cosmetic deterioration
  • Accidental damage or misuse: including impacts, overloading, neglect, incorrect assembly, or use that does not follow the supplied instructions or guidelines
  • Weather or environmental damage: including damage associated with extreme temperatures, prolonged moisture, excessive humidity, UV exposure, rust, mould, or mildew
  • Consumable or wear components: including tyres, brake pads, chains, bearings, batteries, rubber grips, seat cushions, lights, charging cables and similar components, unless they were faulty when supplied
  • Unauthorised repairs or alterations: including tampering, modifications, or the installation of non-original components
  • Commercial or rental use: unless the product information expressly states that this type of use is covered
  • Complimentary accessories: free bonus items supplied with the main product are not included in this warranty

3. Extended Warranty Plans

Selected products may qualify for an optional Extended Warranty Plan.
These plans allow customers to extend the original 12-month warranty by up to an additional 4 years, providing a maximum total warranty period of up to 5 years.
What an Extended Warranty May Provide
  • Longer protection: coverage can continue for up to 4 additional years after the standard warranty period
  • Additional support: depending on the plan, available remedies may include repair, replacement or other covered services
  • Direct assistance: claims are handled through the Scooter Bike Hub customer support team

4. Extended Warranty Eligibility and Activation

Extended Warranty Plans are subject to the following conditions:
  • Purchase period: an eligible plan may be purchased together with the product or added within 30 days after the original product purchase
  • Plan pricing: the cost varies according to the product and the additional warranty period selected
  • Coverage period: extended coverage begins immediately after the original 12-month standard warranty expires
  • Maximum duration: customers may select up to 4 additional years of coverage, depending on eligibility
  • Ownership: Extended Warranty Plans are generally non-transferable and remain attached to the original purchaser

5. Adding an Extended Warranty

Where an eligible Extended Warranty Plan is available, it may be added in either of the following ways:
  • When ordering: select the available Extended Warranty option during checkout
  • After ordering: contact our Customer Service team within 30 days of purchase to ask whether an Extended Warranty Plan can be added
Available warranty periods and pricing may differ between products.

6. Making a Warranty Claim

If you believe your product has developed a fault that may be covered by warranty, please contact Scooter Bike Hub as soon as reasonably possible.
Information Required (To allow us to assess the claim, please provide):
  • Proof of purchase, such as your order number, invoice, or receipt
  • A clear explanation of the problem, including when and how it occurred
  • Photographs or video showing the reported fault
Warranty claims can be submitted by email at customerservice@scooterbikehub.com.au or by phone on (02) 8551 3212.

7. Assessment of Your Claim

Once the required information has been received, our team will review the circumstances and determine whether the issue falls within the applicable warranty coverage.
We may request further photographs, videos, troubleshooting information, inspection, or other reasonable evidence before completing the assessment.

8. Available Warranty Remedies

If a warranty claim is approved, the appropriate solution will depend on the nature of the fault and the circumstances of the product.
Scooter Bike Hub may provide one or more of the following:
  • Replacement of the affected component or part
  • Replacement of the complete product
  • A refund where applicable and in accordance with our refund policy
If the original model has been discontinued or is no longer available, we may provide a comparable replacement product of equal value.

9. Additional Warranty Conditions

  • A warranty claim must be submitted while the applicable warranty remains active
  • The maximum warranty period is up to 5 years where an eligible Extended Warranty Plan has been purchased
  • The warranty and Extended Warranty Plan are non-transferable and apply to the original purchaser
  • Where an issue is determined not to result from a manufacturing defect, the customer may be responsible for applicable return freight costs

10. Australian Consumer Law

The warranties offered by Scooter Bike Hub are provided in addition to the rights and remedies available to consumers under the Australian Consumer Law (ACL).
Under the ACL, consumers may be entitled to a replacement or refund where a product has a major failure.
For faults that are not major but where a product does not meet applicable consumer guarantees, consumers may be entitled to an appropriate repair or replacement.
Nothing in this Warranty Policy is intended to exclude, restrict, or modify any consumer right or guarantee that cannot lawfully be excluded.
Further information about consumer rights is available from the Australian Competition and Consumer Commission at https://www.accc.gov.au/.

11. Warranty Support

If you have questions regarding standard warranty coverage, Extended Warranty Plans, or an existing warranty claim, please contact our Customer Service team.
Email: customerservice@scooterbikehub.com.au
Phone: (02) 8551 3212
Scooter Bike Hub aims to provide clear warranty coverage and practical after-sales support throughout the applicable warranty period.