Terms of Service

Thank you for visiting Scooter Bike Hub.
These Terms & Conditions apply when you browse our website, place an order, purchase a product, or use any service provided by Scooter Bike Hub. By continuing to use our website or completing a purchase, you acknowledge that you have read and agreed to the terms set out below.
Please review these conditions together with our Shipping Policy, Return & Refund Policy, and Privacy Policy before placing an order.

1. Using Our Website and Services

By accessing Scooter Bike Hub’s website or purchasing from us, you agree to comply with these Terms & Conditions and any related policies referred to on our website.
We may revise these terms from time to time. Updated terms will take effect once they are published on the website and will apply from that point forward.

2. Age and Legal Capacity

You must be at least 18 years of age to independently place an order through our website.
If you are under 18, you must have the permission and involvement of a parent or legal guardian.
By submitting an order, you confirm that you have the legal capacity and authority required to enter into the transaction.

3. Placing an Order

Submitting an order through our website does not automatically mean that the order has been accepted.
After checkout, you may receive an automated order confirmation acknowledging that we have received your order.
All orders remain subject to:
  • Product availability
  • Payment verification
  • Order review
  • Acceptance by Scooter Bike Hub
We reserve the right to reject or cancel an order where reasonably necessary, including where a product is unavailable, an order cannot be fulfilled, or an issue with the transaction is identified.

4. Prices and Product Availability

Unless otherwise stated, prices displayed on our website are in Australian Dollars (AUD) and include applicable taxes.
Product prices may be changed from time to time without prior notice. However, the price applicable to an accepted order will generally be the price displayed when the order was placed.
We take reasonable steps to keep product availability information accurate, but website stock information may not always reflect real-time warehouse availability.
If an ordered product becomes unavailable and we are unable to fulfil the order, we may cancel the affected item or order and provide an appropriate refund.

5. Payment Methods

Scooter Bike Hub accepts a range of payment options, including:
  • Visa
  • Mastercard
  • American Express
  • UnionPay
  • JCB
  • Shop Pay
  • PayPal
By providing payment details and completing checkout, you authorise the applicable payment provider to process the amount payable for your order.

6. Shipping and Delivery

Delivery arrangements depend on the product purchased, stock location, destination, and fulfilment requirements.
Detailed information about estimated delivery times, delivery charges, warehouse transfers, and available delivery methods can be found in our Shipping Policy: https://scooterbikehub.com.au/pages/shipping-policy
Although we aim to meet the delivery estimates communicated to customers, circumstances outside our reasonable control may affect delivery timing.
These may include:
  • Carrier or freight network delays
  • Severe weather
  • Transport interruptions
  • Regional delivery restrictions
  • Other unforeseen logistics circumstances
Customers should inspect products as soon as reasonably possible after delivery and contact us promptly if there is a concern with the condition of the goods received.

7. Returns, Refunds and Exchanges

Return and refund requests are handled in accordance with our Return & Refund Policy and applicable rights under Australian law: https://scooterbikehub.com.au/pages/refund-return-exchange-policy
Faulty or Damaged Products
If a product arrives damaged or is believed to be faulty, please follow the claim and evidence requirements set out in our Return & Refund Policy.
Change of Mind
Change-of-mind returns may be accepted where the applicable return conditions are satisfied.
Products That May Not Qualify for Return
Subject to any rights that cannot be excluded under Australian Consumer Law, certain products may not qualify for return under our voluntary return arrangements. These may include:
  • Products damaged through incorrect self-installation
  • Factory seconds
  • Products showing substantial use or wear
Please refer to the full Return & Refund Policy for applicable requirements, exclusions, and procedures.

8. Optional Installation Services

Professional installation may be available for selected products and locations.
Availability, pricing, and service requirements vary depending on the product and installation site. Please contact us if you would like to confirm whether installation is available for your order.
Where a product is installed, modified, or assembled by the customer or an independent third party, certain warranty conditions may be affected.
Customers should review any product-specific installation and warranty requirements before arranging third-party or self-installation.

9. Website Content and Intellectual Property

Unless otherwise indicated, the content made available through the Scooter Bike Hub website is owned by or licensed to Scooter Bike Hub.
This includes, without limitation:
  • Written content
  • Images and graphics
  • Logos and branding
  • Product descriptions and specifications
  • Website design and other original materials
You may not reproduce, republish, distribute, commercially exploit, or otherwise use protected website content without appropriate permission.

10. Customer Information and Responsibilities

When placing an order or communicating with us, customers are responsible for providing information that is accurate, current, and complete.
This may include delivery details, contact information, product requirements, and other information necessary to fulfil the order.
You must not use our website or services:
  • For unlawful, fraudulent, or prohibited purposes
  • To interfere with the normal operation or security of the website
  • To introduce viruses, malicious software, harmful code, or other disruptive material

11. Liability

Nothing in these Terms & Conditions excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.
To the fullest extent permitted by law, Scooter Bike Hub will not be responsible for indirect, incidental, punitive, special, or consequential loss arising from the use of, or inability to use, our website, products, or services.
Where liability may lawfully be limited, our liability in relation to a particular product or service will be limited to the amount paid for that product or service.

12. Privacy and Personal Information

We collect and handle Personal Information in accordance with our Privacy Policy.
The Privacy Policy explains how information may be collected, used, stored, protected, and disclosed when customers interact with our website or services.
You can review the policy here: https://scooterbikehub.com.au/pages/privacy-policy

13. Related Policies

These Terms & Conditions should be read together with the policies that apply to specific aspects of your purchase, including:
  • Shipping Policy
  • Return & Refund Policy
  • Privacy Policy
Where a specific policy applies to a particular service, delivery arrangement, return, or privacy matter, that policy should also be reviewed as part of these Terms & Conditions.

14. Questions About These Terms

If you need clarification regarding these Terms & Conditions, an order, or any of our related policies, please contact our Customer Service team.
Email: customerservice@scooterbikehub.com.au
We appreciate you choosing Scooter Bike Hub and aim to provide clear information, reliable service, and fair support throughout your purchase.