AKEZ 11SQ Dual Motors 800W & 2000W 11 Inches Electric Scooter w/ Seat Vacuum Tyre Front& Rear Suspension - Black

Considering taking your electric scooter to the dirt track, or perhaps on your next hunting trip. Without a doubt, the best off-road electric scooter for rough terrain.

Please Read Our Product Disclaimer Before Purchase

• For NSW customers, this item is currently not available for sale or delivery pending compliance verification. If you have any questions, please contact us for further information.
• Before using this vehicle, please check the applicable local laws relating to your intended use on roads and road-related areas.
• Please note that product images are for illustration purposes only. Due to lighting and screen differences, the product colour may vary slightly from the display. Minor visual differences between the pictured and actual product may also exist.
• Please refer to the installation manual for detailed instructions.
• All dimensions are measured manually with a deviation of 2 to 4cm. Thank you for your understanding.

At Scooter Bike Hub, we specialise in electric scooters and e-bikes, including large-format, customisable models that require thorough inspection, pre-assembly and coordinated delivery planning.
To ensure transparency and a professional customer experience, delivery timeframes vary depending on the type of product, fulfilment process, and delivery region.

1. Order Processing & Communication

Orders are typically reviewed and processed within 1 business day after payment confirmation.

Customers will receive automated email updates at key stages of the order process, including:

• Order confirmation
• Order preparation or scheduling
• Dispatch or delivery booking (where applicable)

If you do not receive an email update, please check your spam folder or contact us at
customerservice@scooterbikehub.com.au

(Occasionally, incorrect or missing email addresses may prevent system notifications from being delivered.)

2. Delivery Timeframes (Based on Product, Fulfilment Type & Region)

To provide clear and fair expectations, delivery timeframes are determined by the nature of the product and the fulfilment method involved.

A. In-Stock Standard Products (Available in local warehouses)

Typical dispatch: 2–5 business days

Estimated delivery timeframe after dispatch:

• Metro areas: 5-10 business days
• Regional areas: 7-14 business days

Delivery timeframes may vary depending on scheduling availability and delivery location.

B. Custom-Made & Made-to-Order Products

Some of our electric scooters and e-bikes are custom-built to match your personal riding needs.

These products require production and preparation prior to delivery.

Estimated delivery timeframe: 4–8 weeks

The estimated delivery timeframe (ETA) is clearly displayed on the product page prior to purchase.

Customers will be notified if any significant changes occur during the process.

C. Small & Lightweight Items (Under 5kg)

Some smaller items may be delivered separately from larger products.

Typical delivery timeframe: 5–10 business days.

Delivery method depends on item availability and destination.

D. Electric Scooter & E-Bike Products

Some products sold by Scooter Bike Hub are classified as electric mobility vehicles, including electric scooters and electric bikes.

These vehicles require additional inspection, pre-assembly and delivery planning to match your individual usage demands.

Prior to delivery, our team may contact customers to confirm product specifications, riding conditions and delivery accessibility.

The estimated delivery timeframe is typically 2–4 weeks after all product requirements and specifications have been confirmed in writing via email.

This timeframe covers vehicle inspection, pre-assembly, logistics coordination and scheduling to guarantee safe, intact delivery.

Delivery arrangements will only be finalised once all critical details are fully confirmed.

E. Interstate Warehouse Transfers

To ensure fair pricing and consistent service across all regions, Scooter Bike Hub operates five self-owned warehouses (Sydney, Melbourne, Brisbane, Adelaide, Perth). Stock availability varies by SKU and location. If local stock is unavailable, an order may be fulfilled from another warehouse, an order may be fulfilled via an interstate warehouse transfer.

Interstate transfers may add approximately 1–2 weeks to the overall delivery timeframe.

Customers will be notified once the transfer and delivery scheduling are confirmed.

This approach allows us to offer broader product availability nationwide while maintaining equitable delivery conditions.

F. Orders Including Installation Services

For orders that include professional installation services:

• Delivery and installation are coordinated and completed together by our installation team.
• This ensures products are delivered, positioned, and installed correctly in a single visit.
• As a result, delivery may take approximately 1 additional week longer than standard delivery services.

Customers will be contacted in advance to confirm site readiness and scheduling.

3. Western Australia (Perth) Delivery Information (Specific Regional Fulfilment Model)

Scooter Bike Hub operates a dedicated Perth warehouse and local delivery network to service customers across Western Australia.

A. Perth Metro Area Delivery

Selected products are eligible for free metro delivery, subject to:

• Stock availability at the Perth warehouse
• Delivery scheduling capacity

Delivery timeframes may vary depending on order volume, product type, and scheduling requirements.

Our local delivery team will contact customers in advance to arrange a suitable delivery time.

B. Regional Western Australia

Orders delivered to regional WA areas may require additional transit and scheduling time.

Delivery timeframes will be confirmed after order review and scheduling coordination.

C. Local Pickup (Perth Warehouse)

Free local pickup is available from our Perth warehouse.

Pickup is by booking only and subject to stock availability.

Customers will be notified once the order is ready for collection.

D. Priority & Special Delivery Requests

Priority delivery options may be available at an additional cost.

If required, please contact us at customerservice@scooterbikehub.com.au to request a delivery quote and availability confirmation.

Specific delivery time requests are subject to scheduling availability and confirmation.

4. Delivery Scheduling & Requirements

Delivery is typically to the ground floor / front door / garage access.

For heavy or large items, an able-bodied person may be required to assist with unloading.

Missed deliveries may result in:

• Re-delivery fees, and/or
• Delays due to re-scheduling

5. Peak Periods & Exceptional Circumstances

During peak periods (such as public holidays or major sales events), delivery timeframes may be extended.

Delays may occasionally occur due to carrier capacity, scheduling constraints, or other unforeseen logistics factors.

Customers will be notified if significant delays arise.

6. Our Commitment to Transparency & Fair Resolution

We aim to deliver all orders within the estimated delivery timeframes stated on our website.

If an order is delayed beyond a customer’s expectations, customers are welcome to contact us at customerservice@scooterbikehub.com.au to discuss available options, including:

• Alternative product solutions, or
• A full refund, should the customer prefer not to proceed.

Scooter Bike Hub is committed to clear communication, professional fulfilment, and fair resolution at all times.