VOLTUS 26 Inch Electric Mountain Bike 350W, 21 Speed, Aluminum Frame, Removable Battery eBike - Grey

Designed for everyday commuting and outdoor adventures, this 26-inch electric mountain bike combines powerful performance with modern comfort and control. Equipped with a 350W brushless motor and a removable lithium battery, it delivers smooth and efficient riding across various terrains. The aluminium alloy frame, suspension front fork, 21-speed gearing system, and responsive disc brakes provide a stable and enjoyable riding experience. With a practical design and user-friendly features, it is an ideal choice for riders looking for reliable electric mobility for daily travel and recreational rides.

Please Read Our Product Disclaimer Before Purchase

• For NSW customers, this item is currently not available for sale or delivery pending compliance verification. If you have any questions, please contact us for further information.
• Before using this vehicle, please check the applicable local laws relating to your intended use on roads and road-related areas.
• Please note that product images are for illustration purposes only. Due to lighting and screen differences, the product colour may vary slightly from the display. Minor visual differences between the pictured and actual product may also exist.
• Please refer to the installation manual for detailed instructions.
• All dimensions are measured manually with a deviation of 2 to 4cm. Thank you for your understanding.

Scooter Bike Hub supplies electric scooters, e-bikes, accessories and selected large-format or configurable mobility products across Australia.Because some products require stock transfers, technical checks, pre-assembly, custom preparation, or coordinated delivery arrangements, delivery times are not identical for every order.The information below explains how orders are processed, how estimated delivery times are determined, and what customers can expect throughout the fulfilment process.

1. What Happens After You Place an Order

Once payment has been successfully confirmed, our team will normally review the order within 1 business day.Depending on the product and fulfilment method, customers may receive email notifications covering stages such as:

• Confirmation that the order has been received
  
• Preparation, stock allocation, or delivery planning
  
• Dispatch confirmation or delivery appointment details
  

If an expected email has not arrived, please check your junk or spam folder first.You can also contact our Customer Service team at customerservice@scooterbikehub.com.au.Email notifications may not be delivered where an incorrect or incomplete email address was entered at checkout.

2. How Delivery Estimates Are Calculated

Delivery estimates are based on several factors, including:

• Whether the item is already available in a local warehouse
  
• Whether production, customisation, inspection, or pre-assembly is required
  
• The warehouse from which the order will be fulfilled
  
• The customer’s delivery postcode and region
  
• Whether installation or another coordinated service has been purchased
  

For this reason, customers should refer to both the relevant product page and the delivery information below when considering expected timeframes.

3. Standard In-Stock Orders

Products that are available from an appropriate local warehouse are generally prepared for dispatch within 2–5 business days.After dispatch, the usual delivery estimate is:

• Metro areas (Sydney, Melbourne, Brisbane, Adelaide and Perth): 5–10 business days
  
• Regional areas (all other serviceable locations): 7–14 business days
  

These estimates may vary depending on the exact delivery location, freight capacity, and available delivery schedules.

4. Customised and Made-to-Order Products

Some scooters, e-bikes, and related products may be produced or configured specifically for an individual order.These products require additional preparation before they can enter the delivery stage.The usual estimated timeframe for customised or made-to-order products is approximately 4–8 weeks.Where applicable, the estimated timeframe is shown on the product page before purchase.If a material change affects the expected timing of the order, we will provide an update to the customer.

5. Electric Scooters and E-Bikes Requiring Additional Preparation

Certain electric mobility products require more than standard warehouse picking and dispatch.Depending on the model and customer requirements, this may include:

• Product inspection
  
• Pre-assembly
  
• Confirmation of specifications
  
• Review of intended riding or usage conditions
  
• Delivery access planning
  
• Logistics and delivery scheduling
  

Our team may contact the customer before delivery to confirm any information required to complete this preparation.Once all required product details and specifications have been confirmed in writing by email, the estimated delivery timeframe is generally 2–4 weeks.Delivery scheduling will only be finalised after all information necessary to prepare and deliver the product has been confirmed.

6. Small Items and Lightweight Parcels

Accessories and other products weighing under 5kg may be shipped separately from larger items in the same order.These smaller items are generally delivered within approximately 5–10 business days.The freight method used will depend on the product, stock location, and delivery destination.

7. Stock Located in Another State

Scooter Bike Hub operates five self-owned warehouse locations in:

• Sydney
  
• Melbourne
  
• Brisbane
  
• Adelaide
  
• Perth
  

Not every product is held in every warehouse at the same time.If the required stock is unavailable at the nearest suitable warehouse, the order may be fulfilled by transferring stock from another state before final delivery.An interstate warehouse transfer may add approximately 1–2 weeks to the total delivery timeframe.Once the transfer arrangements and onward delivery schedule are available, the customer will be updated.This warehouse network allows us to offer a broader range of products across Australia while maintaining consistent fulfilment options between regions.

8. Orders with Professional Installation

Where installation has been purchased, delivery and installation will normally be coordinated as one service.This means the installation team may handle the delivery, positioning, and installation of the product during the same scheduled visit.Because these orders require additional coordination, the total timeframe may be approximately 1 week longer than standard delivery.Before the appointment is confirmed, customers may be contacted to verify:

• Site access
  
• Site readiness
  
• Installation conditions
  
• Available scheduling dates
  

9. Delivery Arrangements in Western Australia

Western Australian orders are supported by our Perth warehouse and local delivery network.

Perth Metro

Selected products may qualify for free delivery within the Perth metro area.This is subject to both:

• Availability of the relevant stock at the Perth warehouse
  
• Available delivery capacity
  

The actual timeframe may vary depending on product type, order volume, and scheduling requirements.Where local delivery is used, customers will be contacted in advance to arrange the delivery.

Regional WA

Orders going to regional Western Australia may require longer transit and additional delivery coordination.The expected timeframe will be confirmed once the order and available freight arrangements have been reviewed.

Perth Warehouse Pickup

Eligible orders may also be collected free of charge from our Perth warehouse.Pickup is available by appointment only and is subject to stock availability.Please do not attend the warehouse until you have received confirmation that the order is ready for collection.

Priority or Special Delivery

In some circumstances, an expedited, priority, or special delivery arrangement may be available for an additional fee.Customers can contact customerservice@scooterbikehub.com.au to request an availability check and quotation.Requested delivery dates or times cannot be guaranteed unless they have been specifically confirmed by our team.

10. Standard Delivery Access

Unless a different service has been arranged in advance, delivery is generally made to an accessible ground-floor location such as:

• The front door
  
• A ground-floor entrance
  
• An accessible garage or similar delivery point
  

For particularly large or heavy products, the customer may need to arrange for a physically capable adult to be present to assist with safe unloading.

11. Missed or Unsuccessful Deliveries

Customers are responsible for ensuring that appropriate access is available at the agreed delivery time.If delivery cannot be completed because the customer is unavailable or suitable access has not been provided, the order may be subject to:

• An additional re-delivery fee
  
• Further waiting time while a new delivery date is scheduled
  

12. Busy Periods and Logistics Delays

Estimated delivery times may be extended during periods of unusually high demand, including major promotional campaigns, sales events, and public holiday periods.Delays may also arise from circumstances such as:

• Carrier capacity limitations
  
• Restricted delivery schedules
  
• Regional freight conditions
  
• Operational or logistics disruptions
  
• Other unforeseen events affecting transport or fulfilment
  

Where a significant delay becomes known to us, we will provide the customer with updated information.

13. If Your Order Is Taking Longer Than Expected

Our objective is to complete each order within the estimated timeframe shown on the website or otherwise communicated during the order process.If an order is delayed beyond the customer’s expectations, customers are welcome to contact our Customer Service team to discuss the available options.Depending on the circumstances, these options may include:

• Changing to a suitable alternative product, or
  
• Receiving a full refund if the customer prefers not to continue with the order
  

For assistance, please contact customerservice@scooterbikehub.com.au.

Scooter Bike Hub aims to provide clear delivery expectations, regular communication, and a fair resolution where fulfilment circumstances change.